Personal injury lawyers often meet their clients on the heels of a traumatic injury.  As most PI lawyers can attest, the human touch in an otherwise bureaucratic discovery process can impact a personal injury legal practice. Getting the details of a personal injury case wrong can frustrate a client who has already suffered physical, emotional, and financial setbacks.  And missing a deadline to assert a claim due to tasks slipping through the cracks can jeopardize a personal injury lawyer’s livelihood. 

Automation tools like Gavel can mitigate these costly mistakes and give you the bandwidth to maintain that human touch.

Gavel is a document automation and document generation software that cuts the number of these errors (and cuts the time needed to fix those errors).  On Gavel, lawyers can build questionnaires (also called “workflows”) that, when answered, auto-fill the appropriate form or template. These customized questionnaires can be completed by the lawyer or client, as lawyers can embed legal guidance, videos, and explanations within them. Completed questionnaires are then one click away from being fully completed legal documents. With these workflows, PI firms can streamline their client intake and onboarding process, draft accurate demand letters, propound and respond to discovery and so much more.  In this way, lawyers can use Gavel to “build a Turbotax” for their personal injury practice and monetize their work at scale. 

Read on to learn how Gavel can increase client relationships and client satisfaction, improve your customer relationship management or CRM, and revolutionize your law practice today.

Whether you are sending the initial demand letter at the beginning of a case or filing court pleadings later, getting comprehensive, accurate, and relevant facts is crucial. Potential clients’ freshest recollection of their injury will likely be at the beginning of your representation, which is why it is paramount to ask the right questions upfront. 

‍Building an intake form on Gavel that already has the relevant questions (like client’s name, client’s date of birth, date of injury, type of injury, medical costs, etc.) ensures that important questions don’t get left behind. It also ensures that there are fewer unnecessary follow-ups from missed questions and that you can get a head start on the legal research you may need to do from issue spotting the completed intake questionnaire. Explanations, info bubbles, and videos can also be embedded in each questionnaire to provide additional context to your clients for questions that require a little extra hand-holding. Though data collection and data entry like this is often considered an administrative task, good personal injury attorneys know that although time-consuming, this leg of the representation is not to be taken lightly. Accuracy and consistency are the foundation of a more persuasive PI claim, after all.  

‍Gavel is also able to automate your templates. You can also use Gavel’s AI tool, Blueprint, to expedite the generation of your legal documents.  For example, if you have a template for a demand letter or complaint, you can upload that template onto Gavel and let it scan the upload. Blueprint will then suggest custom questions to populate the questionnaire.  Once the questionnaire is populated, you, another legal professional on your legal team, or even your client can fill out the questionnaire.  With one click, the completed questionnaire then auto-populates the relevant fields in the template, resulting in a completed legal work product in a fraction of the time. 

Not a fan of artificial intelligence? No problem, you can create a customizable workflow manually once, connect the relevant template, and still harness the powerful automation capabilities of Gavel.  

‍Using Gavel to automate multiple documents in a case means repetitive tasks (like inputting the client’s name correctly in all documents, for example) are cut down.  The likelihood of spelling mistakes or inconsistent data entry across the documents due to human error is also mitigated. Your caseload will feel lighter, and you’ll see for yourself how using Gavel produces better outcomes. 

‍Clients can always access the intake forms for their case through the client-facing portal. This makes client communication and collecting client information more efficient and streamlines processes. Ultimately? Your documents are more accurate, and the client experience is improved, all the while saving time, freeing you up to accept more clients, and increasing your practice’s profitability. Plus, happier clients can lead to more referrals, helping your business grow.
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Gavel has helped thousands of lawyers streamline their task management and improve the client experience by automating the routine work that goes hand-in-hand with personal injury law.

For example, Chris Gottfried of Horse.Law has used Gavel to help horse owners automate sales contracts, leading to faster turnaround for contracts at a fraction of the time for his clients. Creating a tool like this can market your legal services to other potential clients who are typically priced out of the legal market while also staying true to mission-driven organizations that want to increase access to justice.

A study of 50 law firms across multiple areas of the law showed that Gavel can reduce the time you spend drafting legal documents by an astonishing 90%. That means faster case resolution, better client satisfaction, and a lightened workload on paralegals and other support staff. 

With Gavel, Matchstick Legal created Emessay, a platform that allows clients to create custom, downloadable contracts by answering a handful of easy-to-understand questions. Emessay can profit by attracting new clients and expanding its potential client pool. 

Gavel gives you:

Gavel’s automated questionnaires, document completion indications, and integration with other platforms can transform multiple aspects of your personal injury practice.

What features does a document automation platform for personal injury law need?

Gavel lets you spend more time growing your practice by reducing a lot of the routine work that goes into personal injury law. Template document creation, effective data collection, an intuitive client-facing portal, and industry-leading security make Gavel the ideal tool for your personal injury firm. Start a free trial today and see how we can improve client satisfaction, streamline your processes, and allow you to take on more clients.