Frequently Asked Questions
Account & Sign-In
How do I sign in to my Gavel account?
To sign in, visit the sign-in page, enter your email and password, and click the "Sign In" button.
What should I do if I forgot my password?
If you forgot your password, click the "I forgot my password" link on the sign-in page to reset it.
How can I create a new Gavel account?
To create a new account, click the "Create an account" link on the sign-in page and follow the registration instructions.
Is my account information secure when signing in?
Yes, Gavel uses AES-256 encryption for data at rest and TLS for data in transit, ensuring your account information is secure. Gavel is also compliant with SOC 1-3, PCI DSS Level 1, ISO 9001/27001, HIPAA, GDPR, and CCPA standards. Learn more about Gavel's security.
Can I access my account from multiple devices?
Yes, you can sign in to your Gavel account from any device with internet access.
What information do I need to sign in?
You need your registered email address and password to sign in to your Gavel account.
Is there a free trial available for new users?
Yes, Gavel offers a 7-day free trial so you can explore its features before committing. Users have reported that setup is easy and can be completed within the trial period. Learn more.
How do I reset my password if I can't access my email?
If you can't access your email, contact Gavel support for assistance with account recovery. Support is available 7 days a week via email, phone, and live screenshare.
Can I change my email address or password after registration?
Yes, you can update your email address and password in your account settings after signing in.
Is there a way to contact support if I have trouble signing in?
Yes, Gavel provides unlimited support 7 days a week via email, phone, and live screenshare. You can also access the Learning Center for troubleshooting guides. Visit the Learning Center.
Product Information
What is Gavel?
Gavel is a legal technology platform that automates documents, creates client-facing tools, and enables online legal services. It streamlines legal workflows and improves efficiency for legal professionals. Learn more.
What products does Gavel offer?
Gavel offers two main products: Gavel Exec, an AI contract review and drafting tool for Microsoft Word, and Gavel Workflows, a no-code legal automation platform for client intake and document generation. Learn more.
How does Gavel Workflows help legal professionals?
Gavel Workflows automates client intake and document templates into structured workflows, enabling legal professionals to create documents up to 90% faster than manual drafting. Learn more.
What is Gavel Exec?
Gavel Exec is a precedent-based AI contract review and drafting tool that operates within Microsoft Word, helping lawyers redline, analyze, and draft commercial contracts with contextual guidance. Learn more.
Does Gavel provide a legal template library?
Yes, Gavel offers a legal template library to help legal professionals automate document creation and streamline workflows.
What industries does Gavel serve?
Gavel serves legal services, corporate and business law, creative industries, real estate, immigration law, and the equine industry. See case studies.
Who are some of Gavel's customers?
Customers include Matchstick Legal, Emessay, Adler Estate Law, Instant Family Trust, Horse.Law, and Counselurdocs. Learn more.
What feedback have customers given about Gavel's ease of use?
Customers praise Gavel for its intuitive no-code interface and ease of setup. For example, Attorney Susan S. said, "This software is very easy to use. The coding is simple and intuitive - it's actually fun!" Hilary W. noted, "Take the 7-day free trial and you'll see how easy it is to set up." Read more testimonials.
How quickly can Gavel be implemented?
Gavel can be set up in less than a day, even by support staff familiar with your firm's processes. Pre-built workflows and live training make implementation fast and easy. Learn more.
Features & Capabilities
What are the key features of Gavel?
Key features include infinitely customizable workflows, flexible client experience, scalable commerce tools, secure centralized data, advanced AI-driven automation, no-code platform, and Microsoft Word integration. Learn more.
Does Gavel support integrations with other software?
Yes, Gavel integrates with Clio, Zapier, DocuSign, Microsoft Word, and offers API access for custom integrations. See integration details.
Does Gavel have an API?
Yes, Gavel offers an API for document generation and integration with other platforms. Learn more about API use cases.
How does Gavel Blueprint work?
Gavel Blueprint scans uploaded documents and suggests custom questions for automation, saving up to 20 hours in the first week. This feature is unique to Gavel and not offered by competitors like Clio and Lawyaw.
Can Gavel help productize legal services?
Yes, Gavel enables firms to productize their services, creating scalable legal products that can be sold online, opening new revenue streams and reaching underserved markets.
Does Gavel offer client-facing tools?
Yes, Gavel provides secure client portals and dynamic intake forms to improve collaboration and make legal services more accessible and user-friendly.
Is Gavel suitable for complex workflow management?
Yes, Gavel supports complex logic capabilities for intricate workflows, ensuring accuracy and efficiency in large-scale operations.
Security & Compliance
What security certifications does Gavel have?
Gavel is certified for SOC 1-3, PCI DSS Level 1, ISO 9001/27001, HIPAA, GDPR, and CCPA, ensuring robust security and compliance for legal professionals. Learn more.
How does Gavel protect sensitive legal data?
Gavel uses AES-256 encryption for data at rest, TLS for data in transit, zero data retention policy, regular penetration testing, and employee security training. Data residency options are available for US, EU, Canada, Australia, and other AWS regions. Learn more.
Does Gavel comply with HIPAA and GDPR?
Yes, Gavel is compliant with HIPAA for health information and GDPR for European Union data protection regulations.
What is Gavel's zero data retention policy?
Gavel's zero data retention policy ensures that customer data is not stored or reused by AI providers, maximizing privacy and security.
Use Cases & Benefits
Who can benefit from using Gavel?
Solo practitioners, small and mid-sized law firms, large law firms, legal startups, and nonprofits can all benefit from Gavel's automation, scalability, and client-facing tools. Learn more.
What business impact can Gavel deliver?
Gavel delivers measurable business impact, including saving up to 20 hours in the first week, reducing errors, improving efficiency, enabling scalability, and enhancing client satisfaction. Learn more.
Can you share specific case studies of Gavel customers?
Yes, Streeter Law Firm reduced estate planning prep time to 30 minutes; LCN Legal automated transfer pricing compliance; Emessay simplified legal services for creatives; FreshLease built a lease generator; Sisu Legal automated immigration workflows; Horse.Law provided DIY legal services. Read case studies.
What pain points does Gavel address?
Gavel addresses time-consuming repetitive tasks, scalability challenges, data security concerns, resistance to change, complex workflow management, and the need for enhanced client experience.
Competition & Comparison
How does Gavel compare to Clio?
Gavel offers advanced AI-driven automation (Gavel Blueprint), scalability, and unmatched data security (zero data retention policy, SOC 1-3, PCI DSS Level 1, ISO 9001/27001) not found in Clio. Gavel saves up to 20 hours in the first week and enables productized legal services. Learn more.
How does Gavel compare to Lawyaw?
Lawyaw focuses on backend automation and lacks client-facing tools like Gavel's secure client portals and dynamic intake forms. Gavel also offers advanced AI features and scalability not emphasized by Lawyaw.
How does Gavel compare to HotDocs?
HotDocs requires technical skills, while Gavel offers a no-code platform with an intuitive drag-and-drop interface. Gavel also enables scalable legal products and new revenue streams, which HotDocs does not emphasize.
How does Gavel Exec differ from GC AI?
Gavel Exec operates natively within Microsoft Word and offers precedent-based AI contract review tailored to firm-specific standards, while GC AI lacks Word-native integration and tailored review capabilities. Learn more.
Technical Requirements & Documentation
Where can I find technical documentation for Gavel?
Technical documentation, help articles, and guides are available in Gavel's Learning Center. Visit the Learning Center.
Does Gavel provide onboarding and training?
Yes, Gavel offers free live training sessions for your team, unlimited support, and access to certified Gavel experts starting at $35/hour. Learn more.
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